Deleting submissions

  • Profile Image
    RIAR
    Asked on March 16, 2018 at 11:58 AM

    It says we have almost reached our storage limit, but I cannot figure out how to view/delete submissions. It will not let me do anything with my account except upgrade. I cannot even edit my forms. I run this account for a 501c3 non profit dog rescue. Is there a way to delete past submissions so we can keep this as a free service?

  • Profile Image
    BJoanna
    Answered on March 16, 2018 at 01:19 PM

    The Free accounts can store up to 500 submissions.

    Submission Storage (total) - This is the total number of submissions you can store on your account itself, this is different from the first one which is a monthly limit. So for example, in "Free" plan, you are only allowed to have a total submission storage of 500. These 500 are the most recent submissions that you received. If you exceed your limit, the oldest submission data will be deleted, giving way for the new ones to be received.

    So, even if you reach this limit your account will remain active. 

    I also checked your account and everything looks fine. If you are still unable to do anything on your account, log out and log back in to see if that will resolve the issue. You can also try to use some other browser. 

    It is also possible to delete the submissions. Inside of this guide, you can find how to do it:

    How to Delete Form Submission Data

    Please note that this will permanently delete the data from our servers, so I would suggest you download the data first.

    How to Download Form Submissions as Excel/CSV/PDF

    I would also like to mention that we offer a 50% discount for non-profits. You can apply for a non-profit discount here - https://www.jotform.com/nonprofit/pricing/