What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why won't a folder show up in google drive with the pdf and any files that where uploaded from my jotform???

    Asked by energybilldr on October 24, 2012 at 04:29 PM


    my jotform is only posting the results of the form submission in a spreadsheet and not a seperate folder like it used to.  Can you tell me why?


    Also, any idea on how often something like this could happen or conditions that I should look out for that could control to make sure the folder always shows up??


    Thanks and I love the forms!!!

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    JotForm Support

    Answered by Mike_T on October 24, 2012 at 04:59 PM

    I have cloned your 22817978621161 form, and integrated it with Google Drive. Then, I have submit my cloned form, and I was able to get the files on the Google Drive.

    Can you try to clear browser cache and cookies, and re-integrate your form? You may also check the integration using some other browser.

    If that does not help, please let us know.

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    Answered by energybilldr on October 24, 2012 at 06:14 PM

    the clearing cache helped.  Thank you.

    Can you respond to my question about how often something like this could happen?  I need to know reliability of the tie in with drive for my business.



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    JotForm Support

    Answered by Mike_T on October 24, 2012 at 06:24 PM

    Unfortunately, it is not clear why it was corrupted. We have just recently implemented that Google Drive integration, so there might be some minor bugs. Our Developers are working hard on improving the system.

    In general, integrations are quite stable. Once you configure some integration, it should be up and running for years.

    If you notice any other problems, please contact us, so that we will be able to proceed with the further investigation. Thank you!