IOS Issues with cursor positioning and zoom

  • Profile Image
    530media
    Asked on March 16, 2018 at 12:23 PM

    Hello, I am having an issue with my form on http://staging.centurysnacks.com/century-snacks-landing/  


    The cursor positioning is off when selecting an input field.  this seems to be happening after the select dropdown is used.  Also after selecting from the first dropdown and then adding text to description textarea - try to remove text again and the screen goes white.  


    Please let me know if there are any fixes for these IOS bugs. The form is working fine on an Android phone we are testing on. 

  • Profile Image
    BJoanna
    Answered on March 16, 2018 at 01:43 PM

    Considering that I do not have an iPhone I asked one of my colleagues to test your form embedded form and he was able to replicate the issue you reported. 

    1521221802ios.JPG

    However, he was not able to replicate the issue when he tested your standalone form. 

    Please try to remove the script part of the iFrame embed code to see if that will resolve the issue. Use only this part of the code:

      <iframe

          id="JotFormIFrame-80725078827162"

          onload="window.parent.scrollTo(0,0)"

          allowtransparency="true"

          allowfullscreen="true"

          src="https://form.jotform.com/80725078827162?nojump"

          frameborder="0"

          style="width: 1px;

          min-width: 100%;

          border:none;"

          scrolling="yes"

        >

        </iframe>

    You can also try to use some other embed method. For example, script embed code. 

    Adding a Form to a Web Page

  • Profile Image
    530media
    Answered on March 16, 2018 at 02:57 PM

    This ended up being a IOS bug when forms are on a fixed modal, we ended up putting it on with the rest of the content.  

  • Profile Image
    BJoanna
    Answered on March 16, 2018 at 03:06 PM

    Thank you for the update. We are glad to hear that the issue is resolved.

    Feel free to contact us if you have any other questions or issues.