I am not receiving the two notifications from my Contact Me form

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    Asked on March 16, 2018 at 03:20 PM

    In my "Contact Me" form I am not receiving the two notifications I have set up

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    Answered on March 16, 2018 at 04:37 PM

    I have checked your form and see that there is a notification set on the form with one recipient. As I check the email history log, the email is being sent without any issue from our end. 


    Since the emails are being sent using SMTP, we request you to check the SMTP settings in your account.


    Also, please try changing the sender email address to JotForm default email address and see if that works.


    Let us know if you need any further assistance. Thank you!

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    Answered on March 17, 2018 at 07:04 AM

    I want it to show as coming from dorothy.com, not jotform  See video: https://drive.google.com/file/d/1NvWUE5bLxMxO_4rwdgzt1zIpBA4jWUpU/view

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    Answered on March 17, 2018 at 12:32 PM

    That will do, and that is the purpose of SMTP. However, I checked your configuration, and it is incorrect. Please ask your hosting provider for the correct SMTP credentials if you do not know of them yet. Your hosting provider should be able to provide you that.


    Here's your current STMP configuration: