What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I never signed up for this service but my paypal account has been charged every month since July $9.95 how do we solve this problem or cancel this ser

    Asked by guest_22916292665057 on October 24, 2012 at 06:06 PM
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    Answered by jeanettebmz on October 24, 2012 at 06:11 PM

    Can you please let us know the email address, your Jotform user  or Paypal order reference number so we can further investigate?

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    Answered by guest_22916292665057 on October 24, 2012 at 06:15 PM

    INT121011574321310B

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    Answered by guest_22916292665057 on October 24, 2012 at 06:15 PM

    INT121011574321310B

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    Answered by jeanettebmz on October 24, 2012 at 06:23 PM

    I was not able to find anything into our records  with that reference number. Can you please let me know your email or jotform username (as you currently are posting with a guest account?)

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    Answered by guest_22916292665057 on October 24, 2012 at 06:44 PM

    i dont know any of that information. as i said i didnt signup for this service. the only reason i knew to come to this website is because fast spring sent me a copy of the receipt

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    Answered by guest_22916292665057 on October 24, 2012 at 06:45 PM
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    Answered by jeanettebmz on October 24, 2012 at 06:49 PM

    I am sorry but I was no able to find anything with those email addresses, can you please paste the entire email you are getting from Paypal or FastSpring?

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    Answered by guest_22916292665057 on October 24, 2012 at 07:23 PM

    Try Jerrian Sanders Sports Performance

     

    Receipt


    FastSpring
    11 W Victoria St
    Suite 207A
    Santa Barbara, CA 93101

    orders@fastspring.com
    W-9 Form


    Product Support
    http://www.jotform.com
    Order ID : INT121011-5743-21310B
    Paid In Full : Oct 11, 2012

    Jerrian Sanders
    Jerrian Sanders Sports Performance , INC
    7801 Tower Ridge Ct
    Jacksonville, FL 32256
    United States
    JotForm Premium Monthly 1 $9.95
      Subtotal $9.95
    Sales Tax $0.00
    Total $9.95
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    Answered by jeanettebmz on October 24, 2012 at 07:30 PM

    Oh the number was missing the dashes,that is why.

    At any rate, this payment was made for js**net@gmail.com, which is linked to jssp Jotform user, which contains 3 forms. The User is scheduled to downgrade on: 2012-11-11 

    So after that day you will not be charged again.

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    Answered by guest_22916292665057 on October 24, 2012 at 07:40 PM

    can you email the account information so that i can see the forms you are talking about. Because as i said before i never signed up for this service kennethia@setperformance.com

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    Answered by jeanettebmz on October 24, 2012 at 07:43 PM

    The account information only contains the user jssp , the day of expiration November 9th, 2012  and the email address: jsspnet@gmail.com

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    Answered by jeanettebmz on October 24, 2012 at 07:46 PM

    Ok, here you have the screenshot of the forms

     

    And these are the links to the forms in the same order

    http://www.jotform.us/form/21384116044142

    http://www.jotform.us/form/20814562833150

    http://www.jotform.us/form/21087795069162

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    Answered by guest_22916292665057 on October 24, 2012 at 07:47 PM

    Thank you for your assistance