I never signed up for this service but my paypal account has been charged every month since July $9.95 how do we solve this problem or cancel this ser

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    guest_22916292665057
    Asked on October 24, 2012 at 06:06 PM
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    jeanettebmz
    Answered on October 24, 2012 at 06:11 PM

    Can you please let us know the email address, your Jotform user  or Paypal order reference number so we can further investigate?

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    guest_22916292665057
    Answered on October 24, 2012 at 06:15 PM

    INT121011574321310B

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    guest_22916292665057
    Answered on October 24, 2012 at 06:15 PM

    INT121011574321310B

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    jeanettebmz
    Answered on October 24, 2012 at 06:23 PM

    I was not able to find anything into our records  with that reference number. Can you please let me know your email or jotform username (as you currently are posting with a guest account?)

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    guest_22916292665057
    Answered on October 24, 2012 at 06:44 PM

    i dont know any of that information. as i said i didnt signup for this service. the only reason i knew to come to this website is because fast spring sent me a copy of the receipt

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    guest_22916292665057
    Answered on October 24, 2012 at 06:45 PM
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    jeanettebmz
    Answered on October 24, 2012 at 06:49 PM

    I am sorry but I was no able to find anything with those email addresses, can you please paste the entire email you are getting from Paypal or FastSpring?

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    guest_22916292665057
    Answered on October 24, 2012 at 07:23 PM

    Try Jerrian Sanders Sports Performance

     

    Receipt


    FastSpring
    11 W Victoria St
    Suite 207A
    Santa Barbara, CA 93101

    orders@fastspring.com
    W-9 Form


    Product Support
    http://www.jotform.com
    Order ID : INT121011-5743-21310B
    Paid In Full : Oct 11, 2012

    Jerrian Sanders
    Jerrian Sanders Sports Performance , INC
    7801 Tower Ridge Ct
    Jacksonville, FL 32256
    United States
    JotForm Premium Monthly 1 $9.95
      Subtotal $9.95
    Sales Tax $0.00
    Total $9.95
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    jeanettebmz
    Answered on October 24, 2012 at 07:30 PM

    Oh the number was missing the dashes,that is why.

    At any rate, this payment was made for js**net@gmail.com, which is linked to jssp Jotform user, which contains 3 forms. The User is scheduled to downgrade on: 2012-11-11 

    So after that day you will not be charged again.

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    guest_22916292665057
    Answered on October 24, 2012 at 07:40 PM

    can you email the account information so that i can see the forms you are talking about. Because as i said before i never signed up for this service kennethia@setperformance.com

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    jeanettebmz
    Answered on October 24, 2012 at 07:43 PM

    The account information only contains the user jssp , the day of expiration November 9th, 2012  and the email address: jsspnet@gmail.com

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    jeanettebmz
    Answered on October 24, 2012 at 07:46 PM

    Ok, here you have the screenshot of the forms

     

    And these are the links to the forms in the same order

    http://www.jotform.us/form/21384116044142

    http://www.jotform.us/form/20814562833150

    http://www.jotform.us/form/21087795069162

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    guest_22916292665057
    Answered on October 24, 2012 at 07:47 PM

    Thank you for your assistance