i can't access some forms but can access others

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    Asked on March 18, 2018 at 08:02 PM

    I am able to access and click open some of my forms but not others.

    Jotform is insisting I upgrade but I haven't run out of my available space and so should have access but for some reason its not letting me.

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    Answered on March 19, 2018 at 03:37 AM

    Sorry for the inconvenience caused to you.

    Could you please provide us the form IDs which you have faced this issue?

    The form ID is the digits at the end of a form's URL:

    For example:

    1521444942Screen Shot 2018-03-19 at 10.3

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    Answered on March 19, 2018 at 06:12 AM

    Hi, I'm not able to open the forms to be able to give you the URL.

    When I open my account, all the forms in the 'My Forms' area are inaccessible and I can't even click on them or open them.

    If I go into any of my personally created folders where there are forms (which are also in the 'My Forms' area) I can access them. Though not all my forms are in the personally created folders and I have to access them via the 'My Forms' area. And as I said, nothing is accessible in this area.

    Thanks so much.

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    Answered on March 19, 2018 at 10:23 AM

    I checked and it seems to be working. Can you please check it again?

    If the issue persists, please take a screenshot and post it here.