Updating form

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    Asked on October 24, 2012 at 11:13 PM

    Hello there,

    I recently updated my jotform but when I use the embedded source code in my website, the changes do not take effect.  Can you pls advise on how to fix this?


    Thank you

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    Answered on October 24, 2012 at 11:30 PM

    Usually a caching issue on the website end. If you can clear any caching plugins or tools, also clearing any CDNs usually fixes it. Try viewing the site on an incognito browser window, that's how I check for form updates.

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    Answered on October 25, 2012 at 12:58 AM

    In addition to what newworkfestival has adviced to you, please change the form URL

    from  http://form.jotform.ca/form/22326838063252

    to   http://www.jotform.com/22326838063252 and let me know if you are able to see the changes?

    It seems there is a replication delay with our CDN servers , starting with http://form

    So that should do it.