Problem with access to due to IP Address banned. Can you help?

  • CRCforms
    Asked on March 19, 2018 at 4:43 AM

    Please see message below being received by one of our users. He has completed the form but is still unable to access the data.

    1521449010jotform Screenshot 10

    Jotform Thread 1418958 Screenshot
  • Victoria_K
    Replied on March 19, 2018 at 8:12 AM

    We do have the approving process of whitelisting IP addresses. So, perhaps, it could take a while for our reviewers to check the reason of IP being banned. We can speed this up for you, if you share the username or IP which is banned, it would be better if you provide both.

    Let us know if you need further assistance.

  • CRCforms
    Replied on March 19, 2018 at 9:02 AM

    Hi,

    Many thanks. If you could speed this up then I'd be grateful.

    Username is tblackman and my IP address is 172.16.8.30

  • Victoria_K
    Replied on March 19, 2018 at 10:36 AM

    I can see that the account tblackman has an IP address 194.83.236.250 associated. I have now whitelisted it, so you can try to log in once more. 

    Please let us know if you need any other assistance as to your JotForms.

  • CRCforms
    Replied on March 19, 2018 at 11:24 AM

     Many thanks - all working now.