Problem with access to due to IP Address banned. Can you help?

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    CRCforms
    Asked on March 19, 2018 at 04:43 AM

    Please see message below being received by one of our users. He has completed the form but is still unable to access the data.

    1521449010jotform.jpg

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    Victoria_K
    Answered on March 19, 2018 at 08:12 AM

    We do have the approving process of whitelisting IP addresses. So, perhaps, it could take a while for our reviewers to check the reason of IP being banned. We can speed this up for you, if you share the username or IP which is banned, it would be better if you provide both.

    Let us know if you need further assistance.

  • Profile Image
    CRCforms
    Answered on March 19, 2018 at 09:02 AM

    Hi,

    Many thanks. If you could speed this up then I'd be grateful.

    Username is tblackman and my IP address is 172.16.8.30

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    Victoria_K
    Answered on March 19, 2018 at 10:36 AM

    I can see that the account tblackman has an IP address 194.83.236.250 associated. I have now whitelisted it, so you can try to log in once more. 

    Please let us know if you need any other assistance as to your JotForms.

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    CRCforms
    Answered on March 19, 2018 at 11:24 AM

     Many thanks - all working now.