Submission: PDF version doesn't show all field information

  • AmeliaWithrow
    Asked on March 19, 2018 at 10:14 AM

    When I go to download a pdf, it does not download all the information that the person submitted. How do I fix that?

  • Richie JotForm Support
    Replied on March 19, 2018 at 12:34 PM

    I have downloaded the submission you have given and I can see all the fields in the PDF.

    Submission: PDF version doesnt show all field information Image 1 Screenshot 20

    May we know what fields are not showing in the PDF version of the submission so that we can check it out?

    Thank you.


  • AmeliaWithrow
    Replied on March 19, 2018 at 1:43 PM
    Please see attached pdf... when you see his submission in jot form, it
    includes previous employment info, but in the pdf form it is omitted.
    ...
  • Richie JotForm Support
    Replied on March 19, 2018 at 2:42 PM

    As I check your submissions, it seems the PDF and your form is different.

    Submission: PDF version doesnt show all field information Image 1 Screenshot 40

    Have you edited/changed some fields recently?

    Cloned your form and I cant seem to replicate the issue.

    Submission: PDF version doesnt show all field information Image 2 Screenshot 51

    May I suggest adding a pdf link in your autoresponder or email notification, see if the PDF links gives out different fields.

    Submission: PDF version doesnt show all field information Image 3 Screenshot 62

    Cleared your form cache.

    Let us know how it goes.

  • AmeliaWithrow
    Replied on March 23, 2018 at 10:43 AM
    Is there someone I could call to walk me through this? I'm still having
    issues with the pdf downloading all the information from the form.
    ...
  • Richie JotForm Support
    Replied on March 23, 2018 at 12:12 PM

    Unfortunately, we do not have phone support.

    Further checking and it seems you have customized your PDF.

    Kindly click customize PDF.

    Submission: PDF version doesnt show all field information Image 1 Screenshot 50

    You will see that, the fields have been edited/customized.

    Submission: PDF version doesnt show all field information Image 2 Screenshot 61

    When you click add Field, you can see the missing information. You can add them or delete some fields in your pdf. You can also reset the PDF customization

    Submission: PDF version doesnt show all field information Image 3 Screenshot 72

    by clicking the Reset icon on the top-right corner of your PDF design screen.


    Here is a screen cast when you click add field:

    Submission: PDF version doesnt show all field information Image 4 Screenshot 83

    Hope this information helps.

    Let us know how it goes.