Submission: PDF version doesn't show all field information

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    AmeliaWithrow
    Asked on March 19, 2018 at 10:14 AM
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    Richie_P
    Answered on March 19, 2018 at 12:34 PM

    I have downloaded the submission you have given and I can see all the fields in the PDF.

    May we know what fields are not showing in the PDF version of the submission so that we can check it out?

    Thank you.


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    AmeliaWithrow
    Answered on March 19, 2018 at 01:43 PM
    Please see attached pdf... when you see his submission in jot form, it
    includes previous employment info, but in the pdf form it is omitted.
    ...
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    Richie_P
    Answered on March 19, 2018 at 02:42 PM

    As I check your submissions, it seems the PDF and your form is different.

    Have you edited/changed some fields recently?

    Cloned your form and I cant seem to replicate the issue.

    May I suggest adding a pdf link in your autoresponder or email notification, see if the PDF links gives out different fields.

    Cleared your form cache.

    Let us know how it goes.

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    AmeliaWithrow
    Answered on March 23, 2018 at 10:43 AM
    Is there someone I could call to walk me through this? I'm still having
    issues with the pdf downloading all the information from the form.
    ...
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    Richie_P
    Answered on March 23, 2018 at 12:12 PM

    Unfortunately, we do not have phone support.

    Further checking and it seems you have customized your PDF.

    Kindly click customize PDF.

    You will see that, the fields have been edited/customized.

    When you click add Field, you can see the missing information. You can add them or delete some fields in your pdf. You can also reset the PDF customization

    by clicking the Reset icon on the top-right corner of your PDF design screen.


    Here is a screen cast when you click add field:

    Hope this information helps.

    Let us know how it goes.