iOS App: Information not coming through on all forms

  • Profile Image
    wallpaperink
    Asked on March 19, 2018 at 05:58 PM

    1521496890B687E882-5F56-4E01-8C7D-A05E16

    Hi,

    we have not changed nothing and information is not showing in the subbision.

    screen shot added.

     

    can you help?

     

    thanks scott

    The forms are live on : www.pinkstorage.co.uk

     

  • Profile Image
    Mike
    Answered on March 19, 2018 at 08:35 PM

    Thank you for contacting us.

    The data seems to be submitted to the Europe datacenter so it is not accessible via regular www.jotform.com website.

    Can we try switching your account data storage to the EU datacenter and then back to the US datacenter?

  • Profile Image
    wallpaperink
    Answered on March 20, 2018 at 06:41 AM

    Yes I am currently in Egypt on holidays could this be why?


    alos my devs back in uk are getting the same issue.


    can we please try to resolve this ASAP 

  • Profile Image
    gizem
    Answered on March 20, 2018 at 11:25 AM

    I have checked your account. I see that you selected 'Europe Datacenter' to store your data only in Europe.

    As far as I learn, datacenter's location does not matter in our iOS application. Please check again and let us know if the issue still persists. So, we can open a bug ticket for the problem.