Autoresponder and Thank you page not working on my form

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    hospicemaui
    Asked on March 20, 2018 at 12:17 AM

    Auto responder & Thank you set up but people are not receiving after submitting forms

    As above. I have set up per instructions. thank you

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    Kiran
    Answered on March 20, 2018 at 06:10 AM

    I have tried submitting your JotForm and see that the Thank you page is displayed normally. Please see the screenshot below:

    1521539675Selection_106.png

    I also notice that the form is enabled with Form encryption. Please be noted that the Autoresponders cannot be sent for the encrypted forms since the submission data will be stored after encryption. If you want to send the autoresponder, it is required to disable the form encryption on the form. Please refer to the guide below that can help you with more information on encrypted forms.

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Thank you!