Changing email recipients

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    WebsiteFirm
    Asked on October 25, 2012 at 12:02 PM

    Have tried to change email recipient, add a comma separated recipient, new additional notification, and all efforts auto send to my address only.  how do I build a form to insert into a client's website so that they get the email instead of me?

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    WebsiteFirm
    Answered on October 25, 2012 at 12:49 PM

    Maybe I should have titled this "JotForm not working"  Seems like those are the posts that get answered.  Your software apparently don't allow for one person to build the form and have the responses sent to another individual, is that correct?  I'm fine with it if that's so, I'll move on to another form builder, but I'd like to get an answer before I make that decision.

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    Rodjit
    Answered on October 25, 2012 at 12:52 PM

    Hi,

    Your link is dead? Please make sure to add space before the next email address;

    Example: rodjit@gmail.com, badiao@gmail.com (first email/comma/space/next email)

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    How do I build a form to insert into a client's website so that they get the email instead of me?

    -If you will create a form, a notification will automatically created and your email address is set as a default recipient. Just edit that notification, remove your email address (if you do not want to receive notification) and add your clients email address.

    This guides will help you:

    http://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    http://www.jotform.com/help/39-Send-Form-Emails-to-Multiple-Recipients

    I hope this helps. Pleae let us know if you have questions.

    Thanks

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    WebsiteFirm
    Answered on October 25, 2012 at 12:56 PM

    Thanks for your response, Rodjit.  I have followed those links prior to posting in this forum.  As I mentioned originally, I tried to add a recipient, both with and without a space, I tried adding a new notification, I tried deleting all notifications and adding a new one, and I tried creating a new form with the desired contact email all to no avail...  all emails go to the default "account holder" email address.  What's the secret password to make it work :)

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    WebsiteFirm
    Answered on October 25, 2012 at 01:44 PM

    So in researching further, I found the following post:  http://www.jotform.com/answers/140954-hi-i-have-created-two-new-forms-on-an-account-for-another-website-i-noticed-that-the-emails-where-being-sent-to-the-wrong-address-and-now-know-i-need#15  this suggests that I would have to create a separate account for each website I create?  How would I go about testing such sites, as the email of record would have to be associated with the new website... where do I go from here?  My goal originally was to upgrade my account with you and manage all of my client's forms via that account.  It appears you want me to have a paid account for each form I build?  Not very user friendly if that's true.  Sorry, but I have a deadline for finishing the associated website, and just need to know if I should create a relationship with another form building company, or if you have solutions.  Thank you.

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    Goldo
    Answered on October 25, 2012 at 01:48 PM

    I assume you are using TEST EMAIL BUTTON, right? That button only sends an email to the account email address not to what is entered on the recipient email.

    The only way to test if email addresses entered in the recipient field receives the notification is by manually filling out the form and see if they're able receive the message which for sure they will.

    PS: You can manage all forms for different clients in a single account with each form sending alerts to different addresses.

    If the issue persists please let us know. Thanks!