- jenny9161Asked on March 20, 2018 at 08:08 AM
I have an artist application form up on our website and it is taking forever (I'm at 10 minutes and counting) for the form to upload or do anything at all. I created a new form hoping that it would solve the problem - no luck.
Is it because there are five file uploads? Or does it have something to do with the payment information? Please advise. I have artists waiting to apply and this is causing serious issues for my organization.
- JotForm SupportBJoannaAnswered on March 20, 2018 at 11:11 AM
I tested your embedded form, but I was not able to replicate the same issue. I successfully submitted the form and I was redirected to the PayPal checkout page.
If the issue still persists on your end, please re-embed your form with the iFrame code to see if that will resolve the issue. Inside of this guide, you can find how to get the iFrame code of your form:
- jenny9161Answered on March 20, 2018 at 11:31 AM
Thanks, but did you fill out the form before or after I removed all of the file uploads? I had to remove the file uploads (there were 5 marked as required) because it was throwing an additional error message of not filling out required fields even though it would show as an uploaded file in the actual application.
Here is the original form: https://form.jotform.com/80044403753146
I tried it myself several times, along with an artist and a friend from a separate organization to no avail.
Is there an upload limit of total amount uploaded? I instructed people to upload no single doc over 2 mb.
- JotForm SupportBJoannaAnswered on March 20, 2018 at 12:23 PM
I successfully submitted the standalone form you provided as well.
I also check the file upload fields in your form and only two of them have Limit File Size turned ON and set to 10MB.
You mentioned that you did not use files that are over 2 MB, so the limit should not be an issue. You can disable the limit for those two fields and test the form again.
Also, did you test the standalone form or the form embedded on your webpage?
If the issue is related only to your embedded form, then please embed the form with the iFrame code.
- jenny9161Answered on March 20, 2018 at 02:58 PM
If you use through our website it still gives the error message. Is there a problem with the embed? I've used the wordpress platform option on the jotform website and have had no problems with the other forms I've embeded on the same site.
- jenny9161Answered on March 20, 2018 at 03:00 PM
I just did a plain link to the form rather than trying to embed. I have artists after me to apply and can't have the form down much longer.
- JotForm SupportAdrianAnswered on March 20, 2018 at 03:21 PM
That is the best choice at the moment, linking to the standalone form link.
Currently, there is an issue with the File Upload field information not being passed if the form is embedded on a Wordpress.com website.
We are sorry for the inconvenience.