Widgets: The Google captcha widget was not worked.

  • Profile Image
    amarsingha
    Asked on March 20, 2018 at 11:33 AM

    Hello,

    Today I just used FAQ question form for my website SHOP page by using the external link. I used Google Captcha widget on the form, however, it is not showing. I provided the URL of that FAQ Question form herewith.

    You will find the captcha I inserted on the FAQ Question Form if you take a glance to my account, but I didn't understand why it is not showing on that specific ULR!

    Please check and kindly help me to suggest, how can I enable the captcha?

    With best regards,

    Amar.


  • Profile Image
    gizem
    Answered on March 20, 2018 at 12:40 PM

    I am able to see the Captcha field on your form when I view it as standalone.

    Also, there could be conflicts with the embed code of your form. You may want to re-embed the form using the Iframe method.

    1521563829Screen Shot 2018-03-20 at 7.36


    If the problem still persists after the re-embedding the form, could you share your website's link with us? So, we can check your problem further.

  • Profile Image
    amarsingha
    Answered on March 21, 2018 at 08:43 AM
    [image: MailTag]
    Hi,
    Thank you for your kind attention. Actually, I didn't use any embedded
    code, rather I used a link of that FAQ form, since I didn't want to show
    the FAQ form on my shopping page. You can check it out here -
    https://www.amarsingha.org/shop/

    You can see a blue button at the top of this page quoted - "Get your
    question answered". Just click on it and it will take you to the FAQ form
    where the captcha is not showing.
    Have a nice day,
    Amar.
    ...
  • Profile Image
    gizem
    Answered on March 21, 2018 at 10:34 AM

    Thank you for providing with the details.

    However, I am still able to see the 'Google reCAPTCHA' widget on your form by clicking "Get your question answered" button.

    Please see the screencast on the below:

    15216417633.gif

    Could you tell us which browser and device are you using? Are you getting any errors on your browser's console? It would be great that you can provide a screenshot if there are errors in the console.

    You can follow this guide to learn more about how to get a console report from your browser.


    As an alternative solution, you might also want to consider using captcha field in your form. It has reCaptcha option as well.

    1521642470Screen Shot 2018-03-21 at 5.27

    I hope this helps.

  • Profile Image
    amarsingha
    Answered on March 22, 2018 at 08:43 AM
    [image: MailTag]
    Hi,
    Thank you so much for solving the problem. The problem was not in the
    captcha integration rather in the browser I am using. Firefox Quantum is my
    default browser and using it, the captcha is not showing, but when I was
    using Chrome or Opera, it is showing well. However, I am thankful that you
    did a lot for me.
    Have a nice day :)
    With regards,
    Amar.

    Virus-free.
    www.avg.com

    <#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
    ...
  • Profile Image
    gizem
    Answered on March 22, 2018 at 10:06 AM

    We are glad that the problem is resolved.

    By the way, I confirm the widget is showing in Firefox 58.0.2 version, too.

    If you encounter any further problems, feel free to contact us anytime.