What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My Billing Credit Card was comprimised, how do I update billing info via the website?

    Asked by davisa777 on October 25, 2012 at 01:18 PM
  • Profile Image

    Answered by moonzkie on October 25, 2012 at 01:32 PM

    Hi,

    I have checked your account and it appears that you're using our new payment gateway service called FastSpring.

    You will need to find the latest email that you have received from FastSpring (Your last paid subscription).  There is a link in the mail which allows you to update your payment information.

    Please let us know if you have further questions.

    Thanks.