Help our account is suspened

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    Asked on March 20, 2018 at 01:01 PM

    Help our account was suspended.  We need access and help.

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    Answered on March 20, 2018 at 01:36 PM

    Your account was suspended due to the credit card fields that you had on your form Please note that asking for such information through plain text fields goes against our terms, we understand that you may not be asking such information for phishing purposes, yet we need to act according to our terms.

    I have removed the fields from your form in order to reactivate your account, please also note that if you need to collect payments you must use our payment integrations, here are some links that will help you with that:


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    Answered on March 20, 2018 at 02:43 PM
    We are still not able to sign in
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    Answered on March 20, 2018 at 02:52 PM

    Kindly go to and click on Login > Forgot password?


    Let us know if you are not able to receive any forgot password email from Jotform.