Can I get a feedback why my account is suspended?

  • Profile Image
    ChantelleRA
    Asked on March 20, 2018 at 01:06 PM
    Hi there I created a new form and my account has now been suspended. I did
    submit an explanation why I need the form. Could you kindly give me
    feedback?
  • Profile Image
    Mike_G
    Answered on March 20, 2018 at 01:50 PM

    We would like to apologize for any inconvenience. Please allow us to explain what triggered the suspension of your account.

    I have checked your account and I see that you have one form that is active and another one that is archived.

    The issue with the one that is archived are these fields:

    Application for Finance

    1521566807t13_24_20.png

    1521566816t13_24_32.png

    Those fields can be considered if you will add in the form a Signature widget and a Terms&Conditions widget that explains to your respondents why there is a need to collect those information.

    As for the form that is active, it has these fields:

    Application For Vehicle Finance

    1521567078t13_15_54.png

    1521567847t13_34_11.png

    Which, like the other form, it can also be considered provided that you have the widgets.

    However, the active form also has this field

    1521567238t13_33_32.png

    that is really prohibited and cannot be added to the form as I have explained in the other thread because it is against our terms.

    Again, If you would like to collect payments using your form, please check the available payment integrations that we currently have — https://apps.jotform.com/search/payment

    I have deleted the fields and reactivated your account. If you have other questions regarding this, please feel free to let us know.

  • Profile Image
    ChantelleRA
    Answered on March 21, 2018 at 02:43 AM
    Thank you, my account still shows as suspended and not able to go in.
    ...
  • Profile Image
    Nik_C
    Answered on March 21, 2018 at 05:48 AM

    Your account is active:

    1521625690Screen Shot 2018-03-21 at 10.4

    Let us know if you have any further questions.

    Thank you!

  • Profile Image
    ChantelleRA
    Answered on March 21, 2018 at 07:43 AM
    I managed to add the signature widget but was unable to amend anything else
    because now I'm suspended again. I get an error saying I've been banned.
    Can you please activate the account again.
    ...
  • Profile Image
    ashwin_d
    Answered on March 21, 2018 at 10:20 AM

    I did check your account and did not find any issue with that. Your account is already active and you should not have any trouble. I have cleared your form cache from here. Do try to sign in to your JotForm account and get back to us if you have any trouble.

    We will wait for your response.