What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by creativecatapult on October 25, 2012 at 01:53 PM

    I think Im'm getting billed twice. I got a email saying our card was declined so I used the link andd paid $9.95. But we use the professional platform and I know we have been geting billed for that. We are really using your service a lot now and all is good. But i want o make sure Im not paying $9.95 plus the $49.95 per month.


    Thank you


    John Schwab

    Kristen White

  • Profile Image

    Answered by moonzkie on October 25, 2012 at 02:12 PM


    I can't seem to find the 2 subscription charges for this month. Upon checking, on October 18th there was a failed charge attempt on your account and there is another successful payment made today. 

    Also, I can see that you signed up for the premium plan and not the professional plan as you have indicated.

    If you believed you have been charged twice for this month, please give us the 2 order reference number so we can take a look and issue a refund if there might be a redundancy payment.

    We'll wait for your reply. Thanks and have a great day!