Multiple Payment Form not capturing data from first form

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    marcandgina
    Asked on March 20, 2018 at 02:07 PM

    I have created what appears to be a successful multiple payment form. When I filled it out, however, only the data from the payment form was captured. How can I make sure the data from the main form is captured as well. Thank you. 

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    Kevin_G
    Answered on March 20, 2018 at 02:32 PM

    Please note  that it's not possible to pass the data from the main form to the payment when embedding the payment forms in the main one. 

    I think there are some possible workarounds on this, for example, you may pass the user's information such as Name, Email and Phone number to a hidden long text entry field on each one of the payment forms, but this will require to redirect the user to each form based on their selections. 

    This guide will help passing the data from one form to another: https://www.jotform.com/help/351-How-to-Automatically-Pass-Form-Data-to-Another-Form

    And this one will help you conditionally changing the thank you page: https://www.jotform.com/help/317-Change-Thank-You-Page-URL-Based-on-a-Condition 

    An example can be seen here: https://www.jotform.com/80785667223970 

    Please select the  "Cash or Check" option. 

    I hope this helps. 

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    marcandgina
    Answered on March 20, 2018 at 02:39 PM

    So, I could have put the name, address, etc. on the payment forms and that would have worked? I think it would simply be easiest to do that. 

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    Kevin_G
    Answered on March 20, 2018 at 02:48 PM

    You may add those fields to the form, but you still will need to pass the data from one form to the other and redirect the user based on the selected. 

    With the current method you have used there is no way to pass the data from the main form to the other one.

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    marcandgina
    Answered on March 20, 2018 at 03:00 PM

    Right, I meant remove the fields from the main form and add them to the payment forms. So, I took the fields such as name/phone/email off the main form and put them on the payment forms. The only thing now on the main form is the conditional choice that brings up the payment form. So far it works in the cash/check option and we are testing the other options now. 


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    Jed_C
    Answered on March 20, 2018 at 03:15 PM

    Same procedure to apply for credit and paypal option. The guide provided by my colleague https://www.jotform.com/help/351-How-to-Automatically-Pass-Form-Data-to-Another-Form should allow you to achieve this method on other payment options you have.

    Let us know if you have any questions or if you need further assistance.