Stripe Integration: Automatic receipt still being sent even if Customer Email Field is set to "None"

  • Profile Image
    Asked on March 20, 2018 at 03:10 PM

    I have forms with an integration with Stripe.  Normally, I have one email address I ask for when someone makes a donation.  But then I added a tribute form where people could honor someone and send them a message.  I would ask for the honorees email address to send them a message.   

    In stripe integration, in advanced settings, it asks for what email address to use for the email receipt (from Stripe).  I handle my own autoresponses in Jotform, so I don't need Stripe to send anything extra.  i choose, "None".  When I do that, normally, it makes sure that Stripe does not send an email receipt. 

    However, if there is more than one email in my form, choosing "None" won't work. It just skips over the first email, but uses the second email as the email to send a receipt to.  And, my friend, this is absolutely horrible.  The last thing we want to do is show our honorees how much money was given on their behalf.  

    I've had to disable this functionality for the time being and delete the email address of the honoree from the jotform form.  

    Please discuss with Stripe or your coding team and resolve this bug.  This is bad. 

    thank you, 

    Mark Gordon

  • Profile Image
    Answered on March 20, 2018 at 03:33 PM

    Can you give me the form URL in question?


  • Profile Image
    Answered on March 20, 2018 at 03:43 PM
    But this no longer has the additional email fields. I had to remove them immediately due to the bug.
  • Profile Image
    Answered on March 20, 2018 at 06:02 PM

    I would like to apologize for any inconvenience this is causing you.

    I was not able to reproduce the issue that you described. The email address is not registered in the Stripe Dashboard if "None" is selected from the Customer Email Field option of Stripe Integration.


    I have cleared the caches of your form and I suggest that you test if the issue still persists.

    You can also try disabling the Email Receipt settings for successful payments in your Stripe account and see if that helps.


    Otherwise, please let us know and we will be glad to help you further.

  • Profile Image
    Answered on March 20, 2018 at 07:43 PM
    I will recreate a new form to show you the issue. I’ll send the link tomorrow.
    I checking send email in stripe has no effect. I’m guessing it’s because jotform integrates via the api
  • Profile Image
    Answered on March 20, 2018 at 10:10 PM

    Sure. Please do let us know here so that we can further investigate the issue.