Sub-account:Limited submissions on paid subscription

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    Asked on March 20, 2018 at 03:15 PM

    Hello; my account is a sub-account of and even though the account has a subscription for a higher number of monthly submissions, any form I have created under my account ( has been met with the 100 submission limit. We run a business sponsoring foreign exchange students and use JotForm for a number of check-ins and it's very important that all sub-accounts are able to create forms and be included in the subscribed amount.

    Can you please help us with this?

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    Answered on March 20, 2018 at 03:45 PM

    We are sorry for the confusion but, sub-users has their own separate account as with the main account thus making the sub-user account under the free plan.

    Sub-user account, will not have the same subscription as the main account or carry the feature the main account has.

    The purpose of the sub-user account is to be able to:

    Edit a Forms

    View submissions

    Sub-users doesn't really need to be on a paid subscription level for as long as they won't need the same limit as the parent/main account. May I suggest creating the form in the parent/main account and just share the form to the sub-user.


    Hope this clarifies your question.

    Please let us know if we can be of further assistance.