Why email notification is not working?

  • Profile Image
    mehriamin
    Asked on March 20, 2018 at 09:25 PM

    Hi Team 

     

    My notifications are not going out. The below form was completed by 2 people today and nothing was sent to the 2 email addresses selected in notification 1?

     

    https://www.jotform.com/build/80762282349866 

     

    Please advise

  • Profile Image
    Nik_C
    Answered on March 21, 2018 at 03:55 AM

    I checked your email logs, and emails are showing as sent:

    1521618450Screen Shot 2018-03-21 at 8.44

    Emails are sent from SMTP email(info@makeupartistnextdoor.com).

    Could you please check if the settings for that email are correct?

    You could also check your Notifier by setting it to be sent from noreply@jotform.com

    You can follow this guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    We'll wait for your response.

    Thank you!

  • Profile Image
    mehriamin
    Answered on March 21, 2018 at 06:04 AM

    Hi


    I have got everything sending from info@bookbeautynearby.com (as far as I can see from my side?)


    However it is not working? I checked everything, but unable to understand how to obtain all SMPT details?


    Rgs 

  • Profile Image
    Adrian
    Answered on March 21, 2018 at 08:44 AM

    You can change the SMTP details in your Account Settings.
    https://www.jotform.com/myaccount/settings

    15216361401.png

    If you manage your email through Gmail, this guide can help set the correct SMTP details.
    https://support.google.com/a/answer/176600?hl=en

    If you are still having problems, you can change the sender email to noreply@jotform.com or noreply@formresponse.com and you should not have any problems.

    Let us know if you need further assistance.

  • Profile Image
    mehriamin
    Answered on March 24, 2018 at 04:40 AM

    Hi Team

    I need to configure my gmail in order to ensure all the email enquiries can be sent directly from jot form. 

    Can you please advise which option I need to select in Gmail out of below? Also how does jot form send SMTP Auth? I really need help as none of my emails are sending (however when I forward the forms once they are in jot form, using email info@bookbeautynearby.com it is working). I'm unsure why I have to manually forward each email from my preferred email and why it's not firing. If it is to do with configuring g-suite, I need your help on which option below and confirming if everything looks correct on jot form.

    Rgs 

    Allowed senders section, select the users who are allowed to send messages through the SMTP relay service:

    Option 1. Only registered Apps users in my domain—The sender must be a registered user in one of your domains. Option 2. Only addresses in my domains—The sender doesn't have to be a recognized G Suite user, but must be in one of your registered domains. This can be useful when you have third-party or custom applications that need to send messages. Option 3 Any addresses (not recommended)—The sender address can be anything, even an address outside of your domain.
    The Any addresses option makes you more vulnerable to abuse, either through malware on your user’s machines or by misconfiguration of your SMTP infrastructure. Therefore, we don't recommend this option.

    For the Any address option to work properly, you must configure your mail server either to use SMTP AUTH to identify the sending domain or to present one of your domain names in the HELO or EHLO command. See the instructions below for configuring your specific server type. You must also configure your mail server in one of these ways if you send messages from a domain you don't own (such as yahoo.com), or if you send messages with an empty envelope-from, such as non-delivery reports or vacation “out of office” notifications.

    If the envelope sender is not in one of your domains, the system changes the envelope sender from user@[domain you don't own] to postmaster@[your domain], where [your domain] is the domain the system receives from SMTP AUTH or from the HELO or EHLO command.

  • Profile Image
    Adrian
    Answered on March 24, 2018 at 08:36 AM

    I just did a test submission to one of your forms and it looks like the Notification email is being sent to the configured recipients.

    15218949512.png

    If you are still having problems, please check the following.

    Help Article: How to Setup SMTP for a Form
    G Suite Help Article: https://support.google.com/a/answer/176600?hl=en

    I can see that you have already configured your SMTP details.

    Can you please try changing the Port from 25 to 465 or 587 and see if that makes a difference?

  • Profile Image
    mehriamin
    Answered on March 24, 2018 at 08:39 AM

    I manually forwarded that email from jot form, by pressing the forward button. It did not automatically send. Can you please respond to what option I must select as requested in my previous message. 

  • Profile Image
    Adrian
    Answered on March 24, 2018 at 09:57 AM

    Please select Option 3.

    Related Guides:
    Send Form Emails From Your Own Email Address: JotForm Now Support SMTP
    How to Use Your Gmail Account as Your Email Sender via SMTP

    If you are still having problems, please try configuring the SMTP using the information from the image below.

    15218998301.png

  • Profile Image
    mehriamin
    Answered on March 24, 2018 at 10:19 AM

    Hi it's not happening, please only test on this person https://bookbeautynearby.com/mel-f 


    When I'm contacting from the website, it is going through and appearing in jotform but the email is not coming through to my email? 

    I have configured everything on gmail as per all your instructions. Please help 

  • Profile Image
    TREVON
    Answered on March 24, 2018 at 12:11 PM

    Kindly check on your mail server if configuration allows forms from Jotform to be relayed through your mail server. Kindly test notification by changing the sender to noreply@jotform.com instead of your custom SMTP and you will receive notifications.

    There must be a miss-configuration on your server blocking any mail from Jotform from relaying to your email.

    I tested with my gmail account and I could not see any email notification log of the submissions I made. This indicates there is a challenge with the smtp configuration in your servers.