- mehriaminAsked on March 20, 2018 at 09:41 PM
My users are complaining a lot that form is not compatible on iPhones. When they are typing in the forms, the cursor is not staying on the field. Images attached.
Website: bookbeautynearby.comPage URL:
- JotForm SupportBJoannaAnswered on March 21, 2018 at 04:07 AM
I asked one of my colleagues to test the standalone forms you provided, but he was not able to replicate the issue with the cursor you reported.
I was not able to find those forms on the webpage you provided. If the issue can only be replicated on your embedded forms, please provide us the exact URL where those forms are embedded, so that we can test them.
- mehriaminAnswered on March 21, 2018 at 04:10 AM
Try on your mobile as all iOS is having problems, I've even attached picture of issue.
Here is link to one of the forms with feedback button which has issue (but all your f forms have same problem):
- JotForm SupportVictoria_KAnswered on March 21, 2018 at 06:56 AM
I have tested the form embedded and with it's direct URL. You're right, the cursor is not showing up approprietly when embedded, but it is via the direct link.
My best recommendation will be to re-embed the form properly, you can check the list of available embedding options here:
We also do have an option to embed a form as a lightbox:
Hope this helps! But, please get back to us if the issue persists.
What do you mean “re-embed form properly”? Lightbox also doesn’t work I have tried
your code has an issue with feedback button?
- JotForm SupportVictoria_KAnswered on March 21, 2018 at 10:30 AM
Thank you for testing the lightbox code too. It seems that we have an issue with those 2 embedding codes, I was also able to replicate it.
This thread will now be escalated to our developers for fixing. Unfortunately, I can't provide any timeframe when this is going to be ready, but please be sure that we will keep you posted with any updates.
Don't you want to embed the form via Iframe method per now?
- JotForm DeveloperberkayAnswered on March 22, 2018 at 04:32 AM
I have investigated further for the related issue.
This issue is related to IOS 11/Safari.
There is a bug report which is opened to the Apple about this(https://bugs.webkit.org/show_bug.cgi?id=176896).
The related bug looks fixed by Apple/Safari development team and the fix will be distributed with IOS 11.3 version.
I also tested it with IOS 11.3 Beta, everything looks normal. Unfortunately, there is nothing we can do for it now. We're waiting for new IOS (11.3) release.