-
dstoccoAsked on March 20, 2018 at 9:58 PM
My thank you page for my form is showing in dark gray background with black type. Very hard to read. The form page has a white background. What can be done?
-
Ashwin JotForm SupportReplied on March 21, 2018 at 4:07 AM
I'm sorry for the trouble caused to you.
I did test your form by sending a test submission and I am not able to replicate the issue you are having. The thank you message was displayed correctly after the form is submitted. Please check the screenshot below:
I would suggest you to please test your form again and get back to us if the issue persists. You may also like to share the webpage URL where you have embedded your form and we will take a look.
We will wait for your response.
-
dstoccoReplied on March 21, 2018 at 9:43 AMThat is not the form on my page. Check my contact page at mybookdesigner.com,
please
-Debbi
... -
Ashwin JotForm SupportReplied on March 21, 2018 at 10:59 AM
I have fixed this issue in your form. I would suggest you to please test your form again and get back to us if the issue persists.
-
dstoccoReplied on March 21, 2018 at 11:43 AMIt works now, Thanks!
Is there anyway to make the Thank you appear on the page without having to
scroll up to see it?
... -
Victoria_KReplied on March 21, 2018 at 1:10 PM
From what I can see at the page you shared, your form is embedded to show up in full length and it is very long. Please try to re-embed your form with the Iframe code, it should fix the issue:
We will gladly assist if you need more help.
-
dstoccoReplied on March 21, 2018 at 1:43 PMThank you, I'll try that.
... -
dstoccoReplied on March 21, 2018 at 2:43 PMThat worked to move go directly to the Thank you page, however, the form
and the thank you page are black text on dark gray now.
Could it just be my computer for some reason?
Debbi
... -
aubreybourkeReplied on March 21, 2018 at 3:43 PM
You seem to have applied a background image. You can delete this image and your form should look right.
1) Click on the Form Designer (paint brush icon)
2) Click on the Colors tab
3) Click on Remove Image
-
dstoccoReplied on March 21, 2018 at 4:43 PMThank you so much. I wondered what that image was there. I thought it was
part of the template that I chose so I was afraid to delete it. Didn't know
it was causing the issue. Thanks a bunch!
... -
dstoccoReplied on March 21, 2018 at 5:43 PM