What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    But but but... I've already paid!

    Asked by guest_22986597655071 on October 25, 2012 at 04:18 PM

    Hello - I just received another message saying I'm near the quota on my free account. The problem is, I've been paying for the upgraded version of JotForm... Are you guys not receiving my payments? 


    Dear HippieBoy, 

    We would like to inform you that your JotForm account has almost reached 100 submissions per month this month. Free accounts are limited to 100 submissions per month. Your forms will be automatically disabled once you reach your allocated quota. 

    Upgrade your account today to continue using JotForm without any interruption; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy: 

    Thanks for using JotForm, 

    JotForm Team

  • Profile Image

    Answered by jeanettebmz on October 25, 2012 at 05:40 PM

    Upon checking our records , I have upgraded your account to Premium. We apologize for the inconvenience this might have caused to you.

    Please clear your browser cache and log back in so you can see your Premium status

    Thank you for choosing Jotform!

  • Profile Image

    Answered by guest_22986597655071 on October 25, 2012 at 05:58 PM

    Cool - thank you!