Is there a limit to the file size that customers can upload with the form?

  • Profile Image
    futurist
    Asked on March 21, 2018 at 07:00 AM

    Hello,

    I have been receiving complaints from customers who have filled out the form, but I never received them. The customers receive an automatic reply email from my business, but of course I never answered them as I did not receive them. Do you know what could be the problem? Is there a limit to the file size that customers can upload with the form?

    Thanks

    Zehra

    georgefrank


  • Profile Image
    ashwin_d
    Answered on March 21, 2018 at 09:53 AM

    Yes there are limits on the upload file size which you can upload in form. Please note that by default, only 1 MB of file can be uploaded in file upload field of form but you can change the upload file size limit.

    You may like to take a look at the following guide which should help you on how to change file upload size limit:  https://www.jotform.com/help/33-Changing-the-File-Upload-Size-Limit

    Hope this helps.

    Do get back to us if you have any questions.