Stripe Integration with test mode

  • Masorti
    Asked on March 21, 2018 at 11:53 AM

    it keeps saying im on test mode


    I have spoken to strip and they said all looks fine and i should speak to you about the form.


    I also have a 'secret key' if I need it.


    Thanks

  • Richie JotForm Support
    Replied on March 21, 2018 at 1:17 PM

    It might be that your Stripe Integration mode is still on Test Mode. Have you tried checking the  Payment Settings and mode?

    Stripe Integration with test mode Image 1 Screenshot 20

    If the Mode is "Test Mode", kindly select Live Mode.

    Let us know how it goes.


  • Masorti
    Replied on March 22, 2018 at 5:43 AM
    The stripe form is on live mode
    I think I need to change the details on stripe but there is no where for me to change this even if I disable and able stripe again!
    ...
  • tina JotForm Developer
    Replied on March 22, 2018 at 8:51 AM

    In order to set the Stripe integration as Test Mode:

    1)Please click on Payment Settings.

    2) Go and click on the gear icon as seen on the gif in order to see Payment Settings.

    3) select Test Mode option under the Mode section.

    You can refer to this gif given below:

    1521723018new29 Screenshot 10

    I hope it helps.

  • Masorti
    Replied on March 22, 2018 at 9:43 AM
    Thanks but it wasn’t test code I needed, I wanted to get it working and live.
    I have got it working myself now.
    Lucy
    ...
  • tina JotForm Developer
    Replied on March 22, 2018 at 10:09 AM

    Please accept my sincere apologies for the misunderstanding.

    If you need any other assistance, we will gladly assist you.