What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I DO NOT want to be recharged!!! I will take legal action!

    Asked by guest_22837551019050 on October 25, 2012 at 08:47 PM

    I DO NOT want to be recharged!!! I will take legal action. My wife and I have tried contacting this company multiple times for the past 2 weeks. NO RESPONSE from you guys. We DO NOT want to be recharged for out Jotform account. Our old email was BryanRoss@BryanRossProductions.com, it is closed. Our new email is greeneyedguitar@yahoo.com... We want confirmation that we will NOT be charged again... I enjoyed using your company but have HATED and DO NOT appreciate the experience of trying to NOT re-new our account...

    Bryan Clebanoff 


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    JotForm Support

    Answered by EduardoMendez on October 25, 2012 at 11:22 PM

    Hello there,

    I can get this resolved for you!

    In fact I have cancelled your subscription (as per your request) and your account is scheduled to downgrade as of the 29th of the month.  

    We apologize for any inconveniences that you may have encountered.  However, we would like to assusre you that if for some reason you have difficulty with anything related to our service or product (including subscription issues) you can always (24/7) make your requests through our forum.  You can make it private if you need to share sensitive information, and you can be sure you will receive the assistance of our support team.

    Please let us know if there is anything else we can help you with.  We'll be glad to assist you!