- charisssepAsked on March 21, 2018 at 06:06 PM
Hi there, I am trying to send out the form and one of 2 things happen:
1. when the customer click on the link it is asking them to create a form
2. they fill out the form but cannot submit it
- JotForm SupportJanAnswered on March 21, 2018 at 08:53 PM
1. When the customer clicks on the link it is asking them to create a form
The link that you are using is the Form Builder mode. Please use this link instead: https://www.jotform.com/80399230784161.
Here's a guide on how to get the form's direct link: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL.
2. They fill out the form but cannot submit it
I did a test submission using the form's direct link and I was able to submit it. After hitting the Submit button, it redirected me to the Thank You Page.
Please try to test the form using the direct link and let us know if you are still having issues.
Hope that helps. Thank you.