An order didn't complete through Paypal

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    Asked on March 21, 2018 at 06:56 PM

    An order on my form didn't complete through Paypal but I received a submission notice.  How do I resolve this?

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    Answered on March 21, 2018 at 09:34 PM

    Thank you for contacting us.

    When the payment is not complete the entry is supposed to be placed in the 'Incomplete Payments'. If you manually complete such entry, it will move it to the regular submissions section. However, that action will not process the payment.

    You may check the next guide for more information: 

    Paypal Incomplete Payments FAQ

    If you need any further assistance, please let us know.