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StFrancisPAAsked on March 21, 2018 at 6:56 PM
An order on my form didn't complete through Paypal but I received a submission notice. How do I resolve this?
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MikeReplied on March 21, 2018 at 9:34 PM
Thank you for contacting us.
When the payment is not complete the entry is supposed to be placed in the 'Incomplete Payments'. If you manually complete such entry, it will move it to the regular submissions section. However, that action will not process the payment.
You may check the next guide for more information:
Paypal Incomplete Payments FAQ
If you need any further assistance, please let us know.