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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problems receiving test/submitted forms

    Asked by theglegroup on February 17, 2011 at 01:36 PM

    I have tried several times to test the e-mails and I am not receiving them. I have checked my account credentials several times and everything seems to be in order.

    Would you please take a look at my account and inform me if there is something I'm doing wrong?


    H. Rose, Jr.

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    JotForm Support

    Answered by abajan on February 17, 2011 at 06:31 PM

    I've checked your setup and everything seems to be in order. There is a test that JotForm developers carry out (as can be seen in this thread) which I presently don't have the tools to do. However, in the interim, I will both email you and send you a test submission via your form. (Check your inbox for messages from Wayne Phillips.)

    EDIT: Okay, I sent you those messages (at approximately 8:23 PM Barbados Time or 12:23 AM GMT) Let me know which of them you received. I used your CMS Class Registration form. One thing I noticed was that the "Thank You" page took an inordinately long time to load after the submission was made. I don't know if that's connected to the problem or if the servers just happened to be slow at the time.