Conditional Emails: Additional Recipient added is not receiving emails.

  • Railtrain
    Asked on March 22, 2018 at 3:33 AM

    A couple of my forms have been set to go to multiple recipients, but they keep going to myself instead.  For Instance the Job Order Form linked below as you can see (in the screenshot) is set to go to Ryan and Clint.  But they only go to me and Ryan.  I have confirmed Clints email address is correct.


    I also have this issue with another JotForm, if you can assist with this one then hopefully i can work out how to fix the other one.

    Jotform Thread 1422575 Screenshot
    Page URL: https://form.jotform.co/80382113988866
  • gizem
    Replied on March 22, 2018 at 7:42 AM

    Your problem can be related to your 'Change Email Recipient' condition.

    1521718767Screen Shot 2018 03 22 at 2 Screenshot 10

    1521718798Screen Shot 2018 03 22 at 2 Screenshot 21

    Please note that when the conditions are met, your notification e-mail is sent to the e-mails that you set in the condition.

    Please check it again, let us know if you encounter any problems.

  • Railtrain
    Replied on March 22, 2018 at 9:31 PM

    Thanks that fixed this form. 

    But the other form i also mentioned was doing this didnt have any conditions.  Can you look at that one for me. https://form.jotform.co/70706468059867
  • gizem
    Replied on March 23, 2018 at 6:45 AM

    I have split your second question to a new thread to prevent the confusion.

    You can follow it here: https://www.jotform.com/answers/1423827