PDF Report: How to add an image?

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    Matt6861
    Asked on March 22, 2018 at 08:08 AM

    Hi 

    I have created a form which once submitted will send me a PDF to my email. I would like to add an image to the form which i would like to be hidden from view but will be visible in the pdf document i receive containing the data. Is this possible?


    Thank you. 

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    Kevin_G
    Answered on March 22, 2018 at 10:13 AM

    It seems like you were able to do it, as per another thread you have opened the only issue you're facing is that the image does not show on the PDF document: https://www.jotform.com/answers/1422759- 

    I would recommend you to enable the show headers and texts option on your PDF report, this will add the static text and images, you may then remove the unwanted content. 

    https://www.jotform.com/help/305-How-to-Show-Headers-and-Text-in-the-PDF 

    You may also remove  the image from your form and add it directly  to the PDF report, this guide will help you customizing your PDF report: https://www.jotform.com/help/384-How-to-Customize-PDF-Submissions-Report 

    I hope this helps. 


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    Matt6861
    Answered on March 22, 2018 at 01:20 PM

    Hi Thank you for your help. I am still having a little difficulty with the image i have added to the PDF not showing on the emailed copy of the form.


    Can you help with this?

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    Kevin_G
    Answered on March 22, 2018 at 01:31 PM

    The image will not be automatically added to the email template, you will need to manually add it, this guide  will help you editing your email template: https://www.jotform.com/help/430-How-to-Edit-the-Email-Template-for-Notifications-and-Autoresponders 

    I hope this helps. 

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    Matt6861
    Answered on March 22, 2018 at 01:44 PM

    OK, i think i am probably really confusing the situation.

    I have added an image to the form which i have created. I have followed your instructions: 

    "enable the show headers and texts option on your PDF report, this will add the static text and images, you may then remove the unwanted content."

    But i have just done a couple of test emails and the PDF report i recieve in the email does not contain the image? I am really struggling to understand this now.

    Thanks

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    Kevin_G
    Answered on March 22, 2018 at 02:32 PM

    May you please share us the form where this issue happens? 

    Also, I have reviewed some of your forms and I cannot find the image on the PDF report, but e will further test this on our end and see why the image is not being included. 

    We will wait for your response. 

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    Matt6861
    Answered on March 22, 2018 at 03:05 PM

    I hope this works. Please see shared form:

     

    https://form.jotformeu.com/80554683684367

     

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    Kevin_G
    Answered on March 22, 2018 at 03:37 PM

    Thank you for the form, I have checked the PDF report layout and the image is not there; however, it displays properly on the submissions page so it should be showing up on the PDF report too. 

    I would recommend you to try resetting the PDF report, this way you have the default settings and content. 

    While on the submissions page click on the PDF button and the Download PDF option: 

    1521747365screenshot_02.png

    Once there, click on the reset button: 

    1521747407screenshot_03.png

    Please let us know if the issue persists.