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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submission clarification

    Asked by freckles on February 17, 2011 at 05:12 PM

    I've been reading the posts on submission limits. 

    I saw two posts that made me unclear. I apoloigize if this is a redundant 

    1. can you clarify, what happens once you exceed 100 submissions, if you still want to be on the free version. - Does your account disable til the first of the next month or does it disable permanently?

    2. Once you enter the 2nd month- can you still have access to the 1st months submissions?

    Thank you

  • Profile Image
    JotForm Founder

    Answered by aytekin on February 22, 2011 at 08:28 AM

    1. can you clarify, what happens once you exceed 100 submissions, if you still want to be on the free version. - Does your account disable til the first of the next month or does it disable permanently?

    When you get the 101th submission you will receive an email that says your account is scheduled to be disabled on the next business day noon EST. For example, if you are over limit on a Friday, your account will be disabled on Monday noon. If you do not want your forms to be interrupted you can upgrade your account during this time.

    2. Once you enter the 2nd month- can you still have access to the 1st months submissions?

    Yes, certainly. They will always be available on Submissions page unless you delete them.

  • Profile Image

    Answered by freckles on February 22, 2011 at 02:11 PM

    ok thanks

    heres a follow up question- i apologize if its redundant. 

    If i choose not to upgrade, and do not have any new submissions till the beginning of the next month - at the beginning of the next month i get another 100 submissions?

     

    thank you

    Thanks for a great service!

  • Profile Image
    JotForm Founder

    Answered by aytekin on February 23, 2011 at 06:25 AM

    Exactly. Your monthly counts are reset 1st day of every month.