What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    None of my form emailed results are arriving...

    Asked by coastsideservices on October 26, 2012 at 05:09 AM

    I have several forms I'm using, none of which seem to be working with regards to emailed results.

    The only reason I even know, is because my customers have told me they used my form, but got no reply.

    I checked and found lots of submitted forms, but none were emailed to me as expected. They have been working just fine and nothing was changed prior to this noticed failure.

    The 2 forms in question are..

    http://coastsideservices.com/contact.html

    http://minecraft.coastsideservices.com/Minecraft/Whitelist_Form.html

    Page URL:
    http://coastsideservices.com/contact.html

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    JotForm Support

    Answered by liyam on October 26, 2012 at 05:32 AM

    Hello coastsideservices.  It appears that your email address got included in our bounce list due to issues that occurred when our system attempted to send the alert notification to your email address.  I have now removed the said email from our bounce list.

    I also have made a test submission using my form going to your email address.  Can you please check your inbox if you received my test submission?

    Thanks.

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    Answered by coastsideservices on October 26, 2012 at 11:12 AM

    Please insure the following email addresses are also not included in your bounce list. These are used for some of domains I host webs for and are using jotform.

    REDACTED

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    JotForm Support

    Answered by EduardoMendez on October 26, 2012 at 11:23 AM

    Hi there,

    I have checked the addresses and they are not on our bounce list.

    Here is a list of good practices to ensure that you receive your notifications:

    Please whitelist our Jotmails ip addresses or ask your email service provider to do it for you.

    Also, a good suggestion would be to set the sender address tonoreply@jotform.com  on your form notifications.

    Let us know if you need further assistance!

  • Profile Image

    Answered by coastsideservices on October 26, 2012 at 06:19 PM

    Thanks again for your quick and professional response!

  • Profile Image

    Answered by coastsideservices on October 26, 2012 at 06:22 PM

    I do have another question...

     

    In using the jotform replay system, I noticed I can only reply to a few messages and then I receive a popup message saying I have reached the limit.  I do not see any reference as to a limit to replies on the free version. Can you explain?

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    JotForm Support

    Answered by Mike_T on October 26, 2012 at 07:18 PM

    We have a hourly limit on emails that are being sent from Submissions page.

    Please wait some time, and then you will be able to send more emails.

    Thank you for using our services.

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    Answered by mickyscakes on February 09, 2013 at 12:43 PM

    CANCEL THIS PLEASE.

    I am having the same problem. It was working fine yesterday but has now stopped sending the email with the form data.

    www.mickys-cakes.co.uk/contact.html

    Can you help please.

    Thanks

    Problem Resolved - it was my mailserver SPAM filter that was blocking emails from jotform.