- coastsideservicesAsked on October 26, 2012 at 05:09 AM
I have several forms I'm using, none of which seem to be working with regards to emailed results.
The only reason I even know, is because my customers have told me they used my form, but got no reply.
I checked and found lots of submitted forms, but none were emailed to me as expected. They have been working just fine and nothing was changed prior to this noticed failure.
The 2 forms in question are..
- JotForm SupportliyamAnswered on October 26, 2012 at 05:32 AM
Hello coastsideservices. It appears that your email address got included in our bounce list due to issues that occurred when our system attempted to send the alert notification to your email address. I have now removed the said email from our bounce list.
I also have made a test submission using my form going to your email address. Can you please check your inbox if you received my test submission?
- coastsideservicesAnswered on October 26, 2012 at 11:12 AM
Please insure the following email addresses are also not included in your bounce list. These are used for some of domains I host webs for and are using jotform.
- JotForm SupportEduardoMendezAnswered on October 26, 2012 at 11:23 AM
I have checked the addresses and they are not on our bounce list.
Here is a list of good practices to ensure that you receive your notifications:
Please whitelist our Jotmails ip addresses or ask your email service provider to do it for you.
Also, a good suggestion would be to set the sender address email@example.com on your form notifications.
Let us know if you need further assistance!
- coastsideservicesAnswered on October 26, 2012 at 06:19 PM
Thanks again for your quick and professional response!
- coastsideservicesAnswered on October 26, 2012 at 06:22 PM
I do have another question...
In using the jotform replay system, I noticed I can only reply to a few messages and then I receive a popup message saying I have reached the limit. I do not see any reference as to a limit to replies on the free version. Can you explain?
- JotForm SupportMike_TAnswered on October 26, 2012 at 07:18 PM
We have a hourly limit on emails that are being sent from Submissions page.
Please wait some time, and then you will be able to send more emails.
Thank you for using our services.
- mickyscakesAnswered on February 09, 2013 at 12:43 PM
CANCEL THIS PLEASE.
I am having the same problem. It was working fine yesterday but has now stopped sending the email with the form data.
Can you help please.
Problem Resolved - it was my mailserver SPAM filter that was blocking emails from jotform.