Sub Account: Forms cannot be created or cloned in Shared with you folder

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    JLenard
    Asked on March 22, 2018 at 10:54 AM

    When I try to clone a form, nothing happens. 

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    BJoanna
    Answered on March 22, 2018 at 12:23 PM

    You have a Free account and Free accounts can have up to 5 active forms. Considering that you have 11 forms in your account you can not create a new form or clone a form. I inspected the forms inside of the My Forms folder in your account and all of your forms have just a heading field. Example - http://www.jotform.us/form/80116498564160 

    I would suggest you to delete those forms and the to clone a form. 

    I also noticed that you are a sub account user of the account KickUp. You should be able to clone a form inside of Shared with you folder considering that account KickUp does not have a form limit.

    1521735631clone.png

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    JLenard
    Answered on March 22, 2018 at 01:43 PM
    I cannot clone a form within the KickUp shared forms either. Do you know
    why?
    Thanks,
    Julie
    Sent with Mailtrack

    ...
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    BJoanna
    Answered on March 22, 2018 at 02:22 PM

    I was able to replicate the issue in my sub account. I cannot create a new form or clone a form in shared with your folder. 

    I will report this issue to our developers. Once this issue is resolved we will update you via this thread. 

    For now, I can only suggest you to delete the blank forms in your account, then to create/clone a new form in your account and then to move the form to the main account. Please check the option 3 of this guide to see how to move the form to the main account:

    How to transfer or share forms and data with another account

    Once you move the form to the main account ask the main account user to share that form with your account. 

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    BJoanna
    Answered on March 22, 2018 at 02:32 PM

    I just noticed that this issue was already reported by the main account user KickUp in this thread https://www.jotform.com/answers/1397069. The thread is private, so you will not be able to access it. I will check with our developer that is assigned to this issue if there is any update. If there is, I will inform you via this thread. 

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    JLenard
    Answered on March 22, 2018 at 06:43 PM
    I never try to create forms in my account - I only try to clone forms
    within the KickUp account. Any idea why I can't clone?
    Sent with Mailtrack

    ...
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    Mike
    Answered on March 22, 2018 at 10:20 PM

    At this time, when you create or clone a form, it is being created in the 'My Forms'. The issue has been already forwarded to our developers.

    In the meantime, you may consider the following workaround:

    1) Delete your blank forms.
    2) Clone/create the form.
    3) Drag and drop created form to the shared folder.

    1521771448record.gif

    Thank you.