- kimb642Asked on March 22, 2018 at 11:55 AM
I just upgraded to Bronze Level after seeing a notification that i've reached my monthly submission limit. However, I am still seeing that notification. Why is that?
- JotForm SupportEltonCrisAnswered on March 22, 2018 at 01:04 PM
You were previously on the grandfathered plan, Premium which has the same monthly submissions limit of the Bronze plan. They only differ on the pricing. This is the reason why nothing has changed in your monthly limits. Your account is still in overlimit status. Please consider upgrading to the Silver plan for a higher limit to reinstate your account immediately.
If you have more questions, please let us know.