Version history does not work

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    shenutri
    Asked on March 22, 2018 at 12:25 PM

    Hi there,

     

    I have accidentally changed the layout/ design of my form today and would like it to look the way it was before. The preview of the version history looks 100% correct but as soon as I click "revert" it shows the wrong "new" layout.

     

    I would be very grateful for your help!

     

    Best 
    Philippa

  • Profile Image
    Richie_P
    Answered on March 22, 2018 at 01:23 PM

    Kindly clear your browser's cache or try viewing it in another browser/incognito mode.

    I have also cleared your form cache.

    Let us know if the issue still remains.



  • Profile Image
    shenutri
    Answered on March 23, 2018 at 07:49 AM

    Unfortunately, the problem still remains.

  • Profile Image
    Richie_P
    Answered on March 23, 2018 at 10:08 AM

    As I check your form, it seems your version is current.

    Can you try again to go to your Revision History and change the version?

    Select your form and click more, choose Revision History.

    For more information, you can check this guide:-How-to-View-Form-Revision-History

    Let us know how it goes.

  • Profile Image
    shenutri
    Answered on March 24, 2018 at 01:34 PM

    Strangely enough, the screenshot you sent me looks correct. However, I still get a blue background and wrong colouring in general (see screenshot). I tried deleting the cache as well as a different browser and even a different device. Any idea what could be the problem?

    1521912871Bildschirmfoto 2018-03-24 um 1

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    TREVON
    Answered on March 24, 2018 at 03:16 PM

    I have cleared my browser cache and this is how I see it now.

    1521918921Screen Shot 2018-03-24 at 22.1



    1521918958Screen Shot 2018-03-24 at 22.1

    Kindly do let us know if your view is different.