DocuSign Widget showing "Something's Wrong.." error?

  • bigiadvantage
    Asked on March 22, 2018 at 1:11 PM

    I've seen several posts regarding this issue. Has it been resolved? I continue to get the "Something's Wrong" alert when trying to test the live form. I have authenticated my account and re-authenticated. Removed, re-added, etc. Thanks. 

  • TREVON
    Replied on March 22, 2018 at 1:50 PM

    The issue was resolved. Would you kindly share the form that is experiencing the issue for us to have a look at the form?

    Thank you and awaiting your response.

  • bigiadvantage
    Replied on March 22, 2018 at 1:56 PM

    Here you go https://form.jotform.com/80805462484157

  • TREVON
    Replied on March 22, 2018 at 2:30 PM

    I have cloned and tested your form and I could replicate the error showing "Missing Token" however I was able to fix the problem by removing the widget, clearing form cache and setting the widget again.

    This is error on your form:

    1521743093Screen Shot 2018 03 22 at 21 Screenshot 10

    This is error fixed on my form:

    1521743115Screen Shot 2018 03 22 at 21 Screenshot 21

    I have cleared your form cache kindly try removing the widget and adding it again on your form.

    Below is a guide on how to configure the widget on your form.

    https://www.jotform.com/blog/244-Introducing-the-JotForm-DocuSign-Widget

    Below is my form with the token error fixed, kindly feel free to clone and use the form.

    https://form.jotform.com/80805193254961