Drop-down visible selected options are not showing properly on mobile devices

  • Profile Image
    stormingrobots
    Asked on March 22, 2018 at 09:28 PM

    Text in dropdown box does not show up when I ran this form in a smartphone. 

    It shows fine on desktop, even when I shrinked it to the size of a cellphone. 

    Form : https://www.jotform.com/80743726484161

     

    When tab on the blank dropdown box area, the list of choices  show up as a big popup (took over the whole screen). I selected 6 of them. Then that's all I see in the dropdown window - see below. 

    Advise ?

    1521768877box.jpg

     

  • Profile Image
    Nik_C
    Answered on March 23, 2018 at 05:00 AM

    I tested this issue and I was able to replicate it.

    Apparently, it is how a drop-down field is working on mobile devices. I will forward this to our backend team for additional checking.

    We will inform you further through this thread.

    Thank you!

  • Profile Image
    arif
    Answered on April 02, 2018 at 08:35 AM

    Hi,

    Multiselect dropdowns on mobile use the user interface components provided by operating system(IOS, Android ..). It is not possible to change the behaviour of the component on our side. What you are seeing is the default behaviour of the devices.

    Kind regards