Unable to renew subscription

  • Profile Image
    Asked on March 23, 2018 at 04:01 AM
     Good morning
    this morning I see this message in my account billing details 
    "Subscription overdue. Please try changing your credit card information below. "
    Can you tell me if there is some kind of problem on my credit card.
    I choose to renew the Subscription automatically.
    Thank You
    Roberto De Cristofaro

  • Profile Image
    Answered on March 23, 2018 at 08:05 AM

    I see that one of the auto-renew action had failed. Here is the reason: Cardholder transaction not permitted.

    On the other hand, it seems the problem has been fixed and your subscription renewed today. There were two active subscriptions in your account and one of them has been cancelled and made a refund for it. 

    Your JotForm account is in a good standing now. The next billing date is on 24th April 2018. Please let us know if you have further questions.