I tried to login but it says Login Failed - Suspended

  • Profile Image
    Jacquelyn Ashley  
    Asked on March 23, 2018 at 11:01 AM

    Username : Jmorgan8176

    Please reset my account!!

  • Profile Image
    Answered on March 23, 2018 at 12:31 PM

    You have been suspended due to the credit card fields in the form. You are using our basic input fields, and this is against our Terms of Use (https://www.jotform.com/help/8-Terms-of-Use). 

    As an excerpt from our terms of use:

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.


    We understand how your business works, so if you need to collect payment at a later date, we suggest using our payment integration such as Paypal and enable the authorization:


    I have reactivated your account, but I have deleted the Credit Card fields in your form. Thank you for your kind understanding on this matter.