What happens when I hit my limit of received payments?

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    Dale Chesterton 
    Asked on March 23, 2018 at 11:53 AM

    Does my form just turn off, does it show an error, do I have to pay a fee? 

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    BJoanna
    Answered on March 23, 2018 at 01:14 PM

    When you reach the payment submission limit for your account all of your forms that have payment integration will be disabled. This message will be shown.

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    Your forms that do not have a payment integration will continue to work. You can also enable disabled payment forms, by removing the payment field. However, please note that this will also delete the payment data from the submission page, so you should first download your data for the backup purpose. 

    How to Download Form Submissions as Excel/CSV/PDF

    You can also upgrade your account to increase the limits and to enable the forms immediately. More about different account types and limits, you can find on our Pricing page.

    If you don't want to, you have to wait for the payment submission counter to reset, which will happen on the first day of each month.