Why does the captcha keep loading?

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    cowgirly
    Asked on March 23, 2018 at 01:18 PM

    Hi there - on my Jotform order form, the CAPTCHA never loads it just keeps spinning. See screenshot. Any ideas? Thanks!1521825518Screen Shot 2018-03-23 at 10.1

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    Kevin_G
    Answered on March 23, 2018 at 02:14 PM

    I have checked some of your forms and I can see you're using the reCaptcha option now, is your form embedded in a web page? 

    There might be a conflict with the scripts so this may be why the captcha just keeps loading, the same may happen if you have added a widget and it's conflicting. 

    You may also share us the form URL where the issue happens: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL 

    We will wait  for your response. 

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    cowgirly
    Answered on March 23, 2018 at 03:17 PM

    Hi there - I changed it to ReCaptcha and it's working fine now. Thank you!