Why does the captcha keep loading?

  • cowgirly
    Asked on March 23, 2018 at 1:18 PM

    Hi there - on my Jotform order form, the CAPTCHA never loads it just keeps spinning. See screenshot. Any ideas? Thanks!1521825518Screen Shot 2018 03 23 at 10 Screenshot 10

  • Kevin Support Team Lead
    Replied on March 23, 2018 at 2:14 PM

    I have checked some of your forms and I can see you're using the reCaptcha option now, is your form embedded in a web page? 

    There might be a conflict with the scripts so this may be why the captcha just keeps loading, the same may happen if you have added a widget and it's conflicting. 

    You may also share us the form URL where the issue happens: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL 

    We will wait  for your response. 

  • cowgirly
    Replied on March 23, 2018 at 3:17 PM

    Hi there - I changed it to ReCaptcha and it's working fine now. Thank you!