How can we reset the password for JotForm account?

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    blake 
    Asked on March 23, 2018 at 01:53 PM

    Hi our company has had an account for a long time. with the username anthonymajestic,

    I think someone got into our acccount, or we changed the password and forgot. the account was originally setup by an old employee who has not been with us for a while. forms on our site and our clients are attached to the account. What can we do to get access back?

  • Profile Image
    Victoria_K
    Answered on March 23, 2018 at 02:44 PM

    Unfortunately, the only way to get the access back is to reset the password of that account. 

    I can see that the account anthonymajestic is associated with email natal****rrett19**@gmail.com. If you do have an access to that email, please try resetting the password as shonw at the following guide:

    How-to-reset-the-password

    Let us know if you need further assistance.