- INCITSAsked on March 23, 2018 at 02:48 PM
Hi, we have submissions that have been saved and at the last step, they are stuck. Instead of getting the next or submit button, they get please wait...
The specific pending submission i am referring to is at https://form.jotform.com/80517139395159?session=jf-s4l-9977&stoken=JF-7334-43
- JotForm SupportaubreybourkeAnswered on March 23, 2018 at 03:30 PM
Can you try deleting the incomplete submission? And ask your client to do a new submission?
To delete the submission, go to your submissions page. Then up the top you will see "Incomplete Submissions". Search for your users session and delete it.
- INCITSAnswered on March 23, 2018 at 06:50 PM
ok, now using this ticket as requested however, the two tickets were separate issues. In any event, still not working. There is no "details" or "complete submission" buttons, just a "delete". see attached screenshots. Maybe its a setting issues?
- JotForm SupportKiranAnswered on March 23, 2018 at 09:41 PM
Since the submission is incomplete and stored in a session, it allows only to delete the existing session. Unfortunately, it is not possible to complete a submission from the submission view. May we try submitting the pending form submission https://form.jotform.com/80517139395159?session=jf-s4l-9977&stoken=JF-7334-43 in your account for the form?
We will wait for your response. Thank you!
- INCITSAnswered on March 23, 2018 at 10:42 PM
No please don't try to submit it right now. I've already successfully created a new one. My original question (on the other ticket) was how do i see who the pending submissions belong to?
- JotForm SupportEltonCrisAnswered on March 24, 2018 at 02:46 AM
So I assume the main question is resolved?
To access the incomplete submission, just copy the session value and append it to your form.
Where JF-S4L-4149 is the session you see in the incomplete submissions.
So when you access the incomplete submission URL, you should see the user's data prepopulated to the form.