- gustavocaveAsked on March 24, 2018 at 08:53 AM
Hello, if I use stmp to send emails through a custom contact (email@example.com) do I need a strong server for submissions? Or will I continue to use the JotFrm server for submissions?
- JotForm SupportVictoria_KAnswered on March 24, 2018 at 10:47 AM
As far as I understood your question, I suppose that you refer to the limit of emails can be sent via your custom smtp server. If you are using Google SMTP Server to send emails, please make sure that you have followed the steps on this guide
You will need to turn off something in your Google account to allow the 3rd party apps to use your SMTP without restrictions.
In the other cases, if you face any problems or limitations, you can always get back to using JotForm servers again. You can even change the Sender Name at the emails sent.
Hope this information helps! But, let us know if you need further assistance.
- gustavocaveAnswered on March 28, 2018 at 07:12 AM
Perfect, it's about the shipping limit.
However I will not use Gmail, I will use a third party website hosting server. In fact, I just want you to show that the email that sent the information was from my site (firstname.lastname@example.org) and not email@example.com.
In this case should I use SMTP?
- JotForm SupportVictoria_KAnswered on March 28, 2018 at 08:28 AM
Yes, for the purpose you described, you will need to set up smtp or verified email as a sender. Your respondents will not see firstname.lastname@example.org after that.
So, my recommendation would be to try using your custom smtp. I believe that the worst thing that can happen, is that your Autoresponds will be somewhat delayed. But I am not 100% sure what workload should be to cause that. As I have mentioned earlier, you can always get back to our email servers.
Good luck! And let us know if you need any other help as to your JotForms.