- mschmit1661Asked on March 24, 2018 at 09:26 AM
- JotForm SupportAdrianAnswered on March 24, 2018 at 10:51 AM
The account with the username GGYR (email@example.com) is on the Bronze plan.
Please downgrade that account first and then make the request from that account to cancel/delete it.
Then, you can make the request to change the username for this account.