What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can I get my jotform in my website to link to my godaddy e-mail host?

    Asked by healthcarepathfinders on October 26, 2012 at 06:21 PM

    website www.findhealthpath.org

    jotform page is "Request A Proposal"  I would like the submit button to not only send the form information to jotform.com, but to malinda@findhealthpath.org.  Is this possible???

    Page URL:
    http://static.wix.com/html/537dde_d0a27f7c06e3557f9ed1a4c7ca65de72.htm<br/>l

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    JotForm Support

    Answered by NeilVicente on October 26, 2012 at 07:14 PM

    Hello,

    Your form is configured to send notifications to that address. Are you not receiving emails for your form? If so, have you checked your spam folder for the missing emails?

    If they still are missing, you might need to have our mail server IP's added to your host's whitelist.

    This is to ensure that the emails are received successfully. If you need further help, please feel free to ask.

    Thank you!

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    Answered by mfeinauer on October 26, 2012 at 07:40 PM
    New response receivedI have already done both
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    JotForm Support

    Answered by Mike_T on October 26, 2012 at 08:14 PM

    If you are still facing the problem with your Email Notifications, please let us know. Thank you.

  • Profile Image

    Answered by mfeinauer on October 26, 2012 at 08:27 PM
    New response receivedyes I am still having a problem
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    JotForm Support

    Answered by idarktech on October 26, 2012 at 10:59 PM

    @mfeinauer

    Notifications was sent successfully to your email malinda@findhealthpath.org according to the mail logs. Can you please double check and review on your end? You may also try whitelisting noreply@jotform.com, see if this helps.

    Current Server: 

    /var/log/jotform/amazonSES.log:[26/Oct/2012:22:52:41 -0400]  AmazonSES Sent email to malinda@findhealthpath.org  -  MessageID:0000013aa022b88a-4e363ea9-d2ae-4edb-93fb-9df631034050-000000 - RequestId:5fc366b6-1fe1-11e2-ba6f-df668268820f

    Thanks for your patience.