What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Multiple Session Overwrite

    Asked by newworksfestival on October 26, 2012 at 06:51 PM

    Hi I have an online application form, and I have an open form (form is set up on the double form to allow for returning edits).

    Essentially they had two sessions open of the same form and they saved over their real answer with the non-complete answer. Is there any way to recover the data?

     

    Does Jotform log every time data is stored in a field or does it overwrite each time? 

    Page URL:
    http://www.newworksfestival.org

  • Profile Image
    JotForm Support

    Answered by NeilVicente on October 26, 2012 at 07:09 PM

    JotForm does not save session data on a database, but rather on volatile temporary files. Also, we do not keep a log of session data changes. It overwrites each time data is modified.

    I hate to say this but there is no way to restore overwritten session data.

    We're sorry for your inconvenience.

  • Profile Image

    Answered by newworksfestival on October 26, 2012 at 07:23 PM

    Thanks for your response. No problem, I totally understand this, it comes down to end-users not using the forms properly.